The Effective Manager Communication Skills Toolbox: Making Listening Constructive Feedback Conflict Resolution and Coaching Work for You your Team and Bottom-Line Results

Chris DeVany

90 Minutes
Chris DeVany

Recorded Version:


In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor. Without these skills and a commitment to continuously improve them, our ability to leverage our value to our manager and our organization diminishes.

Why you should Attend:

• Listen actively.
• Receive and provide constructive feedback.
• Resolve conflicts.
• Coach and mentor.

Are you concerned about how others are receiving you as a manager?

Could you use a communication skills “refresher”, to perhaps help you take a new approach to your direct reports you find especially challenging?

Would you like to leverage your value to your manager and to your organization?

If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members’ and team’s performance, adding to the bottom-line!


Effective Listening / Understanding Before Being Understood:

• What is the Value of Listening?
• Why People Don’t Listen and the Consequences.
• How to Listen Effectively and Actively.
• Practice Listening Exercise.
• Responsibility of the Communicator in Being Heard.

Constructive Feedback / Gaining Advice While Avoiding Conflict:

• The Value of Constructive Feedback.
• Why People Don’t Give Feedback and the Consequences.
• How to Give Constructive Feedback.
• Practice Feedback Exercise.
• Guidelines for the Feedback Receiver.

Resolving Conflicts / Dealing with Others’ Resistance:

• The Nature of Resistance.
• Types of Resistance.
• Typical Responses to Resistance.
• Approaching Resistance and How to Deal with It.
• The Keys to Effectively Resolving Conflicts.

Making Coaching Work / Providing Guidance for Improving Performance:

• Characteristics of Effective Coaches.
• How to Coach Effectively.
• The Value of Careful Listening in Coaching.
• Being an Effective Role Model.
• Using Coaching to Improve Performance.

Who Will Benefit:

• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• Manager

Recorded Version:


Chris DeVany

Founder and President of Pinnacle Performance Improvement Worldwide

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom. His book, “90 Days to a High-Performance Team”, published by McGraw Hill. He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.