Stop Letting That Difficult Person Ruin Your Day and Team: Effectively Handling Difficult People For Better Productivity and Less Stress

Beverly Beuermann-King

Duration:
60 Minutes
Speaker:
Beverly Beuermann-King

Recorded Version:


Refund Policy

HRtrainup is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1.00] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

Overview:

Are you tired of feeling frustrated and drained by demanding individuals? Discover the secret to reclaiming control over challenging encounters. Don't let difficult individuals drain your energy and ruin your day any longer! Explore the dynamics behind these interactions, understanding the impact of stress and rising negativity. Learn effective strategies to handle navigating negative attitudes and challenging personalities with finesse, diffuse tense situations, and maintain your composure in the face of adversity. Gain insights into understanding their behaviours, meeting their needs, and transforming conflicts through the power of effective communication techniques, leaving you feeling empowered and in control. Know WHAT to focus on to move these interactions forward, HOW to effectively respond, and WAYS to manage the impact of their behaviour. Join us and unlock the keys to mastering difficult interactions and thriving amidst challenging personalities. End Frustration. Seize Control.


Why you should Attend:

Are you tired of feeling frustrated and drained by demanding individuals? Do difficult personalities leave you feeling overwhelmed and powerless? It's time to take back control. In our transformative workshop, "Stop Letting That Difficult Person Ruin Your Day," you will gain the insights and strategies necessary to navigate challenging encounters with finesse and confidence.

The workplace can be filled with stress and rising negativity, impacting our interactions and overall productivity. This workshop dives deep into understanding the dynamics behind these difficult interactions, offering a fresh perspective. Through a series of effective strategies and techniques, you will learn how to handle negative attitudes and difficult personalities with grace and composure. Discover the power of effective communication techniques to diffuse tense situations and maintain control even in the face of adversity. Our workshop provides you with practical tools and actionable advice on what to focus on to move these interactions forward, how to respond effectively, and ways to manage the impact of difficult behaviours. By mastering the art of handling difficult people, you will reclaim your productivity, reduce stress, and seize control over your day and team dynamics. End frustration and seize control of your professional life. Step into a future where challenging personalities no longer have the power to ruin your day or hinder your success.

• Empowerment: Regain control over challenging encounters. Overcome fears, uncertainties, and doubts, and develop the confidence to navigate such situations with finesse.
• Fresh Perspective: Understand the underlying dynamics behind difficult interactions. Gain clarity and insights that contribute to more effective strategies for handling challenging individuals.
• Practical Techniques: These techniques are designed to foster composure and grace in the face of adversity,
• Personal and Professional Growth: Reclaim productivity, reduce stress, and gain the ability to navigate challenging encounters with greater ease.

Key Messages:

• Negative attitudes hinder problem-solving, effective communication, and collaboration, increasing the risk of mental health issues, absenteeism, and harmful behaviours.
• Ignoring negativity and difficult behaviours drains time and energy, impeding personal and organizational growth.
• Negative attitudes and difficult behaviours are contagious and can create a toxic workplace culture.
• Effective management of negativity and difficult behaviours enables individuals to foster productive collaborations, while those who neglect this skill will face challenges in maintaining productivity, serving customers, and remaining competitive.


Agenda:

• Master the Art of Influence: Develop a deep understanding of typical difficult behaviours and learn advanced techniques to effectively meet their needs and move interactions forward. Gain the skills to influence difficult individuals towards positive outcomes, fostering collaboration and cooperation.
• Harness Emotional Intelligence: Defuse tense situations and prevent them from escalating. Learn how to regulate your own emotions and navigate the emotional landscape of difficult individuals, maintaining a calm and composed demeanour.
• Decode the Attitude Puzzle: Increase insight and differentiate the four types of attitudes, unravelling the mysteries of their development. Gain the ability to read people accurately and adapt your communication style to keep your cool in a variety of challenging situations, paving the way for effective dialogue and resolution.
• Master the Art of Persuasion: Utilize an array of persuasive verbal and non-verbal communication techniques and situational strategies to de-escalate and effectively handle upset individuals.
• Seize Control and Lead with Confidence: Learn how to gain control of difficult situations by identifying the payoff behind challenging behaviours. Acquire the skills to redirect conversations, set boundaries, and establish mutually beneficial outcomes. Unlock the secrets to confidently take charge and lead with authority.
• Proactive Problem-Solving: Transform reactive tendencies into proactive problem-solving approaches. Develop the ability to act, not react, in solving difficult situations.

Benefit Summary:

• Increased Productivity: Overcoming negative attitudes and difficult behaviours promotes problem-solving, effective communication, and collaboration, leading to enhanced productivity and reduced risk of harmful behaviours.
• Improved Workplace Culture: Effectively managing negativity and difficult behaviours helps create a positive work environment, preventing toxicity and fostering a culture of collaboration.
• Enhanced Emotional Intelligence: Learning to defuse tense situations and regulate emotions contributes to a calm and composed demeanour, reducing stress and promoting healthier interactions.
• Effective Communication: By decoding different attitudes and adapting communication styles, participants can engage in effective dialogue, leading to better understanding and resolution.
• Confident Leadership: Gaining control of difficult situations, setting boundaries, and establishing mutually beneficial outcomes enables participants to lead with confidence and authority.

By achieving these dynamic objectives, participants will become adept at handling difficult individuals, mastering the art of influence and persuasion. They will possess the skills to navigate challenging conversations with finesse, lead with confidence, reduce stress, and achieve greater success in their professional interactions. Know how to act, not react, in solving situations so that you can lead with more confidence, feel less stress, and gain more success in working and interacting with your team.

Who Will Benefit:

All Professionals

Recorded Version:


Refund Policy

HRtrainup is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1.00] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

Instructor:

Beverly Beuermann-King

Speaker

Beverly Beuermann-King specializes in working with people and organizations who want to control their reactions to stress, build resiliency against life's challenges and live healthy, successful lives using her S-O-S Principle™. Beverly launched her company, R ‘n B Consulting, in 1995, and since then she has helped teams from a wide range of industries to shift from stressed out to resilient, enabling them to be happier, engaged, and successful. Beverly is a sought-after media spokesperson and has made over 500 television and radio appearances on shows such as City TV and CBC, and in national publications from the Toronto Star newspaper to Chatelaine magazine. Beverly is a highly respected speaker. Diverse organizations from Enbridge Gas and the Ontario Veterinarian Association, to York Regional Police, and the Elementary Teachers Federation, have partnered with Beverly when they want to protect their mental health.