Instructor
Diane L. Dee
Category
Employee
Date
Dec. 17, 2026
Time
1 PM EST | 10 AM PST | Thursday | 90 Minutes
From Boss to Coach: How to Lead, Empower, and Retain the Modern Workforce
The traditional command-and-control model of management is increasingly ineffective in workplaces where employees expect clarity, development, autonomy, meaningful feedback, and opportunities to contribute. Managers still need to set expectations, make decisions, address poor performance, and hold employees accountable – but effective leadership requires more than simply telling people what to do. The goal is not to eliminate managerial authority. It is to use that authority more effectively by developing employees who can think, solve problems, make appropriate decisions, and take greater ownership of their performance.
Why You Should Attend?
This webinar helps managers make the transition from “boss” to “coach.” Participants learn how to replace excessive direction and problem-solving with purposeful questions, active listening, developmental feedback, employee ownership, and accountability. The goal is not to eliminate managerial authority. It is to use that authority more effectively by developing employees who can think, solve problems, make appropriate decisions, and take greater ownership of their performanceSHRM Certified
HRtrainup is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1.00] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
• Distinguish boss-centered management from a coaching leadership approach.
• Recognize when to direct, teach, coach, support, or delegate.
• Use questions rather than automatically supplying solutions.
• Conduct effective coaching conversations.
• Practice active listening and curiosity.
• Give feedback that improves performance without creating unnecessary defensiveness.
• Establish clear expectations while increasing employee autonomy.
• Coach employees through mistakes and setbacks.
• Build employee confidence, capability, and accountability.
• Identify behaviors that unintentionally create employee dependence.
• Use coaching to strengthen engagement, development, and retention.
• Develop practical coaching habits managers can incorporate into everyday work.
Who Will Benefit from Attending:
• Frontline Managers & Supervisors
• New and Emerging Managers
• Experienced Managers
• Directors and Department Heads
• Senior and Executive Leaders
• HR Professionals
• Learning and Development Professionals
• Team Leaders and Project Leaders
• Managers leading Remote or Hybrid Teams
• Managers facing engagement or Retention Challenges
Diane L. Dee
President and Founder of Advantage HR Consulting, LLC
Diane L. Dee, President and Founder of Advantage HR Consulting, LLC is a senior Human Resources professional with over 30 years of experience in the HR arena. Diane’s background includes experience in HR consulting and training & administration in corporate, government, consulting and pro bono environments. Diane also develops and conducts webinars on a wide variety of HR compliance and administrative topics for various training firms across the country. Additionally, Diane is the author of multiple white papers and e-books addressing various HR compliance topics. Diane holds a Master Certificate in Human Resources from Cornell University’s School of Industrial and Labor Relations and has attained SPHR, SHRM-SCP, CPC, sDEI certification. Diane performs pro bono work through the Taproot Foundation assisting non-profit clients by integrating their Human Resources goals with their corporate strategies.
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