Managing other people is never easy, but some employees make it particularly difficult. When an employee's toxic behaviour is not addressed properly, other team members become resentful, they lose respect for you as a leader, and they may develop their own toxic behaviours. No leader wants a difficult or toxic employee on their team, however it's something all leaders need to be prepared to address should it arise. Challenging employees can try a manager’s patience and drain a lot of time and energy. To turn things around takes skillful management and patience.
• Recognize the signs of typical toxic behaviours and discover how to move those conversations forward.
• Identify and control the impact of toxic behaviours so that you can keep the situation from escalating further.
• Know how to act, not react, in resolving toxic situations so that you can lead with more confidence, feel less stress, and gain more success in working and interacting with your team.