In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.
Without these skills and a commitment to continuously improve them, our ability to leverage our value to our manager and our organization diminishes.
• Listen actively.
• Receive and provide constructive feedback.
• Resolve conflicts.
• Coach and mentor.
Are you concerned about how others are receiving you as a manager?
Could you use a communication skills “refresher”, to perhaps help you take a new approach to your direct reports you find especially challenging?
Would you like to leverage your value to your manager and to your organization?
If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members’ and team’s performance, adding to the bottom-line!
Founder and President of Pinnacle Performance Improvement Worldwide