Stop Letting That Difficult Person Ruin Your Day and Team: Effectively Handling Difficult People For Better Productivity and Less Stress

Beverly Beuermann-King

Duration:
60 minutes
Speaker:
Beverly Beuermann-King

Recorded Version:


Refund Policy

Overview:

Negativity Costs.
Stress, uncertainty, and crisis impact how we communicate and how we interact with our colleagues and customers. At the beginning of COVID-19, we saw a focus on patience, support, and collaboration. Now, we are seeing that patience is waning. Expectations are higher. And negativity is on the rise. How do you ensure that this negativity is not toxic and contagious within your team?


Why you should Attend:

Successful people know that strong, effective interpersonal communication skills can create a sense of stability and predictability, lower stress and anxiety, and build trust and creativity. The key is to recognize what effective communication looks like, and how to deliver and connect during times of crisis and uncertainty.
By focusing on the necessary interpersonal communication skills that are needed during these times of uncertainty and change you will be able to develop a productive, collaborative, and respectful work environment.
Discover how to effectively communicate with your team as they respond to challenges, and cope through change. Create a communication strategy that ensures employees are clear about what is expected of them, and they receive regular, honest, and transparent updates. Learn to choose the most effective strategies that will help your team stay engaged, balance the uncertainty, and build resilience.


Agenda:

● People who know how to effectively communicate during uncertain times will have teams that thrive through challenge, and those who fail to address communication needs will struggle to be productive, service their customers, and be competitive.
● Everyone has a communication bias.
● Every word has a different meaning to different people, and these are coloured by people's values and background.
● It is difficult to get total clarity.
● You can mitigate stress and the unknown with genuine, authentic, consistent, and more frequent communication.
● The best leaders understand that their team and customers can handle bad news. What they cannot handle is no news.
● Communication with employees needs to be increased during times of crisis, especially with a remote workforce.
● Even the most self-motivated employee needs more frequent communication, encouragement, and feedback in high-stress environments.
● Communication with employees is a two-way street. Employees need both (1) feedback on their performance and (2) the opportunity to share their concerns as well as their ideas for increasing productivity and service.

Who Will Benefit:

All Professionals

Recorded Version:


Refund Policy

Instructor:

Beverly Beuermann-King

Speaker

Beverly Beuermann-King specializes in working with people and organizations who want to control their reactions to stress, build resiliency against life's challenges and live healthy, successful lives using her S-O-S Principle™. Beverly launched her company, R ‘n B Consulting, in 1995, and since then she has helped teams from a wide range of industries to shift from stressed out to resilient, enabling them to be happier, engaged, and successful. Beverly is a sought-after media spokesperson and has made over 500 television and radio appearances on shows such as City TV and CBC, and in national publications from the Toronto Star newspaper to Chatelaine magazine. Beverly is a highly respected speaker. Diverse organizations from Enbridge Gas and the Ontario Veterinarian Association, to York Regional Police, and the Elementary Teachers Federation, have partnered with Beverly when they want to protect their mental health.